Shipping Policy – Franch Coffee

At Franch Coffee, we take pride in providing freshly roasted coffee straight from our farm to your cup. Below is our shipping policy to help you understand how we process and deliver your order.

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Processing Time

All orders are roasted to order to ensure maximum freshness. Please allow 1–3 business days for roasting and preparation before your order is shipped.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and chosen delivery method. We offer the following shipping options:

• Standard Shipping (3–7 business days)

• Expedited Shipping (2–3 business days)

• Local Pickup (available for nearby customers – see options at checkout)

Note: Delivery times are estimates and may be affected by carrier delays or holidays.

Shipping Locations

We currently ship within the United States. If you're outside the U.S. and are interested in our coffee, please contact us directly at [your email] and we’ll do our best to accommodate your request.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Incorrect or Incomplete Addresses

Please double-check your shipping address before placing your order. Franch Coffee is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We’ll work with you to make it right—whether that means reshipping or refunding your order.

Returns & Refunds

Due to the nature of our product, we do not accept returns on roasted coffee. However, customer satisfaction is our top priority. If you’re unsatisfied with your order for any reason, please reach out and we’ll do our best to make it right.